Australia Postal Information

Delivery is through our choice of Australia Post or Fastway Couriers.

All products are dispatched from Melbourne, Victoria.

Sprout can deliver to PO Boxes although some larger items must be sent via courier and these cannot be delivered to PO Boxes. You will be advised if your item cannot be delivered to a PO Box.

Sprout is not directly liable for any loss, theft or damage to any goods in transit but will make every effort to solve any problems that may arise.

Rarely do parcels go missing but if a customer claims non-arrival after 21 days from purchase, please confirm with Sprout about the method of delivery. Check with your nearest Post Office if applicable, to confirm that it isn't sitting there. Occasionally, calling cards can be misplaced or lost. If goods have not been received, a signed Statutory Declaration will be required from you. From this point, Sprout reserves the right to refund all money paid (including delivery) or to resend the order in full.

ALL courier deliveries are sent with a tracking number. The Courier will attempt delivery at the address and if no-one is home, they will leave a calling card for you to contact the driver direct to arrange a mutually suitable time for the second attempt. Please note, that the third attempt may attract an additional fee payable by you directly to the driver.

If you know that no-one is going to be home during the day, you may want to consider having your parcel directed to your work address.

You may provide "Authority To Leave" the parcel somewhere safe if you are not at home by stating this in the 'Special Instructions' box on order. Please note, that you take responsibility should the order go missing after delivery. It is not Sprout's responsibility if the delivery driver chooses not to read such a note on your parcel.

Return To Sender Articles - items returned to Sprout due to incorrect address on order or other reason will be charged a re-delivery fee if you wish to have the product sent to you again.

Late Deliveries - it is the customer's responsibility to advise Sprout if an order is late, incorrect or damaged. Please contact us immediately if this is the case. Replacement items will be sent at Sprout's discretion but no liability is accepted for any loss or damage arising from lost, stolen or damaged items after delivery has taken place.

Sprout will not accept liability for any loss or damage resulting from a late delivery.

We cannot send wheat or live seeds to Western Australia - as of 4th May 2006

Due to recent changes in W.A. quarantine laws we are unable to ship any live seeds into Western Australia.

Any wheatgrass kit orders will be sent without wheat and will receive a refund for the wheat only. There are Grain-Free kits available for WA customers.

We will endeavour to contact any accidental wheat or seed orders from WA.

Western Australia are the only state in Australia to have this law.

International Deliveries closest to you

Select Country for correct postal information

If you have any further questions...

You can E-mail Sprout [HERE]

Or call 1300 79 30 70 (Australia - Local Call Cost)

Please leave a message if call answered by Live Operator Service - your call will be returned as soon as possible