Australia - Postal Information

Delivery is through our choice of Australia Post or Couriers. Most orders are shipped with Australia Post. Some products are shipped to you directly from the distributor and will often arrive via a courier service (Star Track Express or Fastway)

Most products are dispatched from Melbourne, Victoria.

Sprout can deliver to PO Boxes although some larger items must be sent via courier and these cannot be delivered to PO Boxes. You will be advised if your item cannot be delivered to a PO Box.

Sprout is not directly liable for any loss, theft or damage to any goods in transit but will make every effort to solve any problems that may arise.

What to do for non-delivery of order.

Please confirm via email about the method of delivery.
Check with your local Post Office if applicable, to confirm that it isn't sitting there. Occasionally, calling cards left by drivers when you are not at home can be misplaced or lost.

If goods have not been received, a signed Statutory Declaration will be required from you.

From this point, Sprout reserves the right to refund all money paid (including delivery) or to resend the order in full.

ALL Juicers and orders of higher value are sent with a tracking number and must be signed for on receipt. Juicers will not be safe dropped at your house.

Please do not request a call prior to delivery as I am yet to find a delivery driver who will call before attempting a drop.

If you know that no-one is going to be home during the day, you may want to consider having your parcel directed to your work address.

Return To Sender Articles - items returned to Sprout due to incorrect address on order or other reason will be charged a re-delivery fee if you wish to have the product sent to you again.

Order taking longer than the advised 10 business days?

It is the customer's responsibility to advise Sprout if an order is late, incorrect or damaged. Please contact Sprout immediately if this is the case.

Replacement items will be sent at Sprout's discretion but no liability is accepted for any loss or damage arising from lost, stolen or damaged items after delivery has taken place.

Sprout will not accept liability for any loss or damage resulting from a "late delivery". This includes "loss of business" because you thought the juicer would arrive in 24 hours but instead, arrived 3 days after you ordered it.

Sprout cannot send wheat or live seeds to Western Australia - as of 4th May 2006

Due to W.A. quarantine laws, Sprout is unable to ship any live seeds into Western Australia.

There are Grain-Free wheatgrass growing kits available for WA customers.

We will endeavour to contact any accidental wheat or seed orders from WA.

Western Australia are the only state in Australia to have this law.

International Deliveries closest to you

Select Country for correct postal information

If you have any further questions...

You can E-mail Sprout [HERE]

Or call 1300 79 30 70 (Australia - Local Call Cost)

Please leave a message if call answered by Live Operator Service - your call will be returned as soon as possible