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Australia Postal Information Delivery is through our
choice of Australia Post or Fastway Couriers.
All products are dispatched from Melbourne, Victoria.
Sprout can deliver to PO Boxes although some larger
items must be sent via courier and
these cannot be delivered to PO Boxes. You will be advised if your
item cannot be delivered to a PO Box.
Sprout is not directly
liable for any loss, theft or damage to any goods in transit but will make
every effort to solve any problems that may arise.
Rarely do parcels go missing but if a customer claims
non-arrival after 21 days from purchase, please confirm with Sprout about
the method of delivery. Check with your nearest Post Office if
applicable, to confirm that it isn't sitting there. Occasionally, calling cards can
be misplaced or lost. If goods have not been received, a signed Statutory Declaration
will be required from you. From this point, Sprout reserves
the right to refund all money paid (including delivery) or to resend the order
in full.
ALL courier deliveries are sent with a
tracking number. The Courier will attempt delivery at the address and
if no-one is home, they will leave a calling card for you to contact the
driver direct to arrange a mutually suitable time for the second attempt.
Please note, that the third attempt may attract an additional fee payable
by you directly to the driver.
If you know that no-one is going to
be home during the day, you may want to consider having your parcel
directed to your work address.
You may provide "Authority To Leave" the parcel somewhere safe if
you are not at home by stating this in the 'Special Instructions' box on order.
Please note, that you take responsibility should the order go missing after
delivery. It is not Sprout's responsibility if the delivery driver chooses
not to read such a note on your
parcel.
Return To Sender Articles - items
returned to Sprout due to incorrect address on order or other reason will
be charged a re-delivery fee if you wish to have the product sent to you
again.
Late Deliveries - it is the customer's
responsibility to advise Sprout if an order is late, incorrect or damaged.
Please contact us immediately if this is the case. Replacement items will
be sent at Sprout's discretion but no liability is accepted for any loss
or damage arising from lost, stolen or damaged items after delivery
has taken place.
Sprout will not accept liability for any loss or
damage resulting from a late delivery.
We
cannot send wheat or live seeds to Western Australia
- as of 4th May 2006
Due to recent changes in W.A. quarantine laws we are unable to ship
any live seeds into Western Australia.
Any wheatgrass kit orders will be sent without wheat and will receive a refund for the wheat only. There are Grain-Free kits available for WA customers.
We will endeavour to contact any accidental wheat or seed orders from WA.
Western Australia are the
only state in Australia to have this law.
International Deliveries closest to you Select Country for correct postal information
If you have any further questions...
You can E-mail Sprout [HERE]
Or call 1300 79 30 70 (Australia - Local Call Cost)
Please leave a message if call answered by Live Operator Service - your call will be returned as soon as possible |
Estimated delivery times Australia: Sprout endeavours to process and ship your order as soon as possible. During busy times, this may be up to 48-72 hours after payment is received. Electric Juicers & Easygreen Sprouters may take slightly longer than the times listed below.
• Melbourne: 1-3 Working days
• Victoria Country/Outer Melbourne/Geelong: 1-4 Working days • Sydney: 3-4 Working days
• NSW Country: 3-6 Working days • Brisbane: 3-6 Working days
• Qld Country: 3-6 Working days • Perth: 4-8 Working days
• WA Country: 4-10 Working days • Adelaide: 3-4 Working days
• SA Country: 3-6 Working days • Hobart: 3-6 Working days
• Tasmania Country: 3-6 Working days • Canberra: 2-4 Working days
• ACT Country: 2-4 Working days • Darwin: 4-8 Working days
• NT Country: 4-10 Working days
These timetables are guidelines only and no guarantee is made on behalf of third parties such as Australia Post or Fastway Couriers.
Delivery may take longer for more remote areas.

Sprout's
reputation is built around honesty and integrity.
While at times things may
take a little longer than expected, please rest assured that your order
will arrive and every effort is undertaken to get you happily juicing or
sprouting as soon as possible.
You can read some of our customer
testimonials [here]
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